Fighting Fraud & Streamlining Insurance Claims Processes with MiituuCX| 13th January 2016
You've just had a car accident. What do you do? Scramble for a pen and scrap of paper to write down the other driver's details? Take a hasty snap of the other driver's license plate? Then the stressful insurance claim process begins…
Submitting an insurance claim can be messy and time-consuming; you need to send your insurer paperwork, witness details and any supporting evidence, all while making numerous and lengthy phone calls to busy call centres. How could this process be simplified and streamlined?
Well, imagine if you could send a video of your accident alongside photos of any damage and accompanying documents? All on one platform, direct to your insurance company. It's now possible with MiituuCX. Simply use your smartphone to record a video of the accident, damage to your car, the other driver's car and any other details you need. Throw in a few photos, if you feel like it. When you're ready to submit your content MiituuCX automatically upload all your details straight to your insurance provider.
What is MiituuCX?
MiituuCX is a communication channel used in the customer experience industry to share video, images and documents in non-real time. This platform is an invaluable addition to the insurance industry's established channels to reduce the load on live chat and call services, thus speeding up the insurance claim process. Customers can upload videos, images, screen grabs and documents direct to insurance claim agents, allowing agents to be more informed of the circumstances of a claim and therefore speed up and streamline claims resolution.
Both customers and insurance agents want the same thing: to deal with claims quickly and efficiently. With MiituuCX, agents can gain a more thorough understanding of accidents thanks to the visual evidence that video provides. Claims can be processed more quickly, without excessive waiting periods, resulting in happier loyal customers.
Fighting Back Against Fraud
The car insurance industry has been rocked by fraudulent insurance claims from groups and individuals 'staging' car accidents. A recent report in Wales saw fraudsters deliberately crashing or damaging cars to make it appear as though the vehicles had been in accidents ̶ and then claiming these 'accidents' on their insurance. These 'crash for cash' scams cost the insurance industry approximately £700,000 from this one single fraud ring alone, according to police.
MiituuCX helps minimise fraud by ensuring customers can back up claims with visual evidence such as video and images. Uploading 'scene-of-the-accident' video to insurers through the MiituuCX system means there is less chance claimants can forge accidents without also forging the accident location and other peripheral details.
Customers can import accident footage using laptops or smartphones from various digital media devices including dashboard cameras, allowing insurers to base claims on verified visual content from the scene, and time, of the accident itself. This screen and content sharing capability reduces any ambiguity between the agent and the customer, assisting in mitigating risk – which is one of the biggest concerns in the insurance industry.
To check out a demo of how MiituuCX could benefit your insurance business, contact the MiituuCX team today.