Building stronger customer relationships
Video is a powerful way to build a more intimate and emotive customer service experience. The problem is real time video solutions demand a lot of agent and customer time and the experience is not easy to save, repeat & re-use.
At a time when customer service is becoming less personal, think endless automated call centre response options and robotic online chat, MiituuCX brings back the human touch and provides a valuable alternative to time-consuming real time customer interaction.
What is MiituuCX?
MiituuCX is a customer service channel which allows customer service agents to exchange video, images and screen recordings with customers, all in non real time. This approach increases 2 way understanding and engagement with customers, reduces live call volumes, speeds contact centre workflows and increases the “right 1st time” response rates. What's not to like?
MiituuCX is a White Label solution which can be integrated to existing customer management systems using our API (such as CRMs), to enhance customer service demand handling processes and workflows.
Try the generic MiituuCX channel for yourself
Submit a question using your preferred rich media format and we’ll get back to you.
MiituuCX – example target market areas
- Financial and Insurance Sector: policy renewal, claims handling and fraud prevention.
- Government / Public Bodies: public feedback, fault reporting, maintenance job control.
- Utilities and Energy Sector: customer service, project status reporting, communications.
Health and Education: patient opinions, service management, engagement, testimonials.
Did You Know???
“That among Millenials, (born after 1990 - Generation Y), the phone is the fourth choice for customer engagement, behind electronic messaging, social media, smartphone apps and I don’t know”
Altimeter - How to transform digital customer experiences
'In 2000’s phone conversations still made up 65% of customer service interactions. In the 2010’s, this plummeted to 33%”
Highlights customer service demand for alternative digital channels other than live phone calls.